RouteSplash
Operator Manual — updated November 13, 2026 · app version 110

RouteSplash Operator Manual

How to run a pool service company on RouteSplash, screen by screen: setup, the field day, the office, billing, trucks, job teams and your homeowners. Every picture here is the real software. New to RouteSplash? Read How RouteSplash works first for the big picture, then come back here when you need the details.

Key points

Contents

1. Getting started

Create your company

Go to routesplash.com/signup, or tap New company? Create one on the app's sign-in screen. Enter your company name, your email and a password. That email becomes the Admin: the owner's login, and the only account that can do everything.

The free trial runs 30 days with every feature unlocked: up to 50 active pools, unlimited staff logins, no credit card. Want to look before you sign up? Open the live demo. It is a private copy of the office side with made-up customers.

The four doors

RouteSplash has one account per company and four ways in, one for each kind of person:

WhoWhereWhat it is for
Techs (and anyone on the go)routesplash.com/app or the Android appThe day's route, readings, photos, repairs, trucks, messages
The officeroutesplash.com/managerCustomers, scheduling, billing, reports, team and settings, on a computer
Your homeownersroutesplash.com/portalService history, photos, invoices, requests, messages
Contractors you work withroutesplash.com/contractorsA free directory listing, plus the jobs they are part of

Install the app

  • Android: download from routesplash.com/download. If Android asks, allow installs from your browser once. The app checks for updates on its own and installs them in place.
  • iPhone or a computer: open routesplash.com/app and add it to your home screen. The web app needs a connection. An iPhone app is coming soon; until then, offline work is in the Android app.

Sign in

  • Company name or ID: the company name exactly as it was created. "Company not found" means the name does not match.
  • Email and password: the Admin's from signup, or the sign-in the office made for you.
  • Forgot password? sends a reset link to your email. The Admin can also set a new password for anyone on the team.
  • Android phones can unlock with fingerprint or face after the first sign-in. The sign-in is stored encrypted on the phone.
  • Español switches the whole app to Spanish.
RouteSplash app sign-in screen with company name, email and password fields
The sign-in screen. Company name first, then your email and password.

2. Staff roles & permissions

Every person on your team has one of six roles. Each role can do everything the roles below it can, plus more. The app and the portal show each person only the screens their role allows.

RoleCan do
TechTheir own route: clock in, check in and out, readings, photos, service reports, checklists, problems, repairs they are assigned, their own gear and truck log, messages.
Tech ManagerEverything a Tech can, plus everyone's routes and stops. (In the app, switching the Day tab to another tech's routes needs Admin Tech or above.)
Admin TechPlus dispatch (skip a stop, add a one-time stop, cover a route), trucks and truck weights, and adding or editing customers. Never prices.
ManagerPlus the office: billing, customer pricing, routes, staff, requests, contractors, job teams. Sees scorecards without pay.
Admin ManagerPlus profit reports, payroll, the price book and company settings.
AdminThe owner. Everything, including deleting records, API tokens and platform billing. One per company.
Manager portal Team page showing a staff member with a role picker, turn-off-access button and the add-a-team-member form
Portal → Team. Each person has a role picker, a work type, and permission switches. New people are added at the bottom.

3. Setting up your company

The setup wizard

The Admin sees the setup wizard at first sign-in. It stays on Home as "Getting set up" until each item is done. The eight steps, in order:

  1. Company profile: name, office address, contact details
  2. Chemicals you carry
  3. Techs: your team and their sign-ins
  4. Duties & checklists: the tasks stamped at every stop
  5. Manager privileges: who gets which role
  6. Routes: service days and which tech runs each
  7. Customers & equipment
  8. Costs: labor rate and parts markup

Each step has Mark done and Undo. Steps like "add a customer" or "complete a stop with a reading" tick themselves as you use the app. Hide this guide puts it away; you can bring it back from Settings.

App Home screen showing today's route progress, the weather card, My badges and the Getting set up checklist
Home with the "Getting set up" checklist, the day's progress, weather and badges.

What we carry

Portal → Settings → What we carry (or app → Settings → Company). Tick the chemicals, tools and equipment brands your company actually uses, and add your own. Every pick-list in the app and portal then shows only those. If you carry liquid chlorine, your techs never scroll past powdered shock; if you only install Pentair and Hayward, those are the brands that appear when adding equipment.

Manager portal Settings page with company name, company settings and the What we carry section
Portal → Settings: company name, company settings (contact, pricing and invoices, GPS and speed) and What we carry.

Shared product catalog

Below What we carry is the shared catalog: a list of pool products (name, part number, supplier, brand) built from supplier invoices that RouteSplash companies chose to share. Search it and add items to your price book with your own price, instead of typing part numbers by hand.

Bring your customers over

Portal → Import & Export is the one place for everything coming in or going out: customer import from CSV or Excel, Square and QuickBooks, supplier invoices, and your reports and exports.

Manager portal Import and Export hub listing import customers, Square import, QuickBooks, supplier invoices and reports and exports
Portal → Import & Export. Every import shows a preview first, catches duplicates by email or phone, and respects your pool limit.

Switching from another product? Switching to RouteSplash walks through the export from each one.

4. The phone app at a glance

The app has seven tabs along the bottom: Home, Day, Log, Photos, Repairs, Messages, Settings. Everything else opens from a card on Home.

Home screen as a technician sees it
A tech's Home: today's progress, weather, My badges, then the field cards.
Home screen as the office sees it, with the Morning Briefing
The office's Home: the same, plus the Morning Briefing and the office tiles further down.

5. The field day (techs)

⏰ Clock in and pick your truck

The Day tab starts with the time clock. Clock in, pick your truck number (trucks marked in the shop or broken cannot be picked), and read the last driver's hand-off note and any known issues. Your location is shared with the office map only while you are clocked in; the "Tracking off" line at the top tells you when it is not.

Your own routes first: the Day tab always opens on the routes of the person signed in. Only Admin Tech and above can switch it to another tech's routes. The manager portal still shows team schedules; in the phone app, the signed-in account is the default and only Admin Tech and above can switch to another tech.

📋 Today's Sheet

  • Your route with every stop in order. Next stop jumps to the first one still to do.
  • Projected finish time, worked out from each customer's usual visit length and the driving between stops, with a warning if you are running late. Each stop shows its estimated arrival and "usually N min here".
  • Each stop shows the address (tap it for directions), gate code and access notes, dog and call-ahead flags, and any property alerts such as a locked gate, lawn crew, party or construction.
  • Pool Detective notes under the stop: chlorine use climbing, a possible leak, last visit out of range, equipment overdue for service, an open repair, a recent customer request. They are built from the pool's own records, so they are specific, not generic.
  • Where the last tech checked in opens a map of the previous visit's check-in point. Useful at a house with two gates.
  • Tap 📍 Check In on arrival and Check Out when you leave. Both are time-stamped with your GPS location, which proves you were at the pool, and both work offline. Customers who opted in to texts get "your tech has arrived" at check-in.
  • Problem on each stop reports an issue to the office (urgent is pre-ticked), or flags something for next time: dog out, gate locked, for today, a week, a month or always.
  • Nearby work: if an open job is within 1.5 miles of your last stop, a card lets you offer to take it today.
Day tab showing the time clock, route picker, Next stop, projected finish and the first stop card with Pool Detective notes
The Day tab: time clock, Next stop, projected finish, and a stop card with its Pool Detective notes.

✅ Checklists

Open the stop's checklist and tap each required task to stamp it with the time. Stamps are live, so do them at the stop. The office sees who did what, per customer, as it happens.

Filter and salt-cell cleans run on autopilot: any filter or salt cell due within 7 days is added to the next visit's checklist by itself. Ticking it marks the equipment serviced and sets its next due date. The office can change the lead time or switch this off.

🧪 Log Chemicals

  1. Pick the customer and pool, then enter the readings: free chlorine, pH, alkalinity, calcium hardness, CYA, salt, temperature and filter pressure. Under "Chemicals applied", the list shows only what your company carries.
  2. Scan test strip: photograph a dipped strip, tap the two end pads, and the pad colors are matched to the chart. Every value is shown next to its chart color for you to confirm. Values the colors cannot settle are left unticked for you to check by eye.
  3. Read from Bluetooth meter (Android app, experimental): pair a LaMotte Spin Touch and tap the button to fill the readings from the meter. It has not been checked on real hardware yet, so compare the numbers with the meter's screen before you save.
  4. Voice: say "free chlorine 3", "pH 7.4" or "add 2 pounds of shock" in English or Spanish. The app shows what it heard before anything is used.
  5. The LSI badge shows the water's balance: Balanced, Corrosive (eats equipment) or Scaling (crusts surfaces). Add for balance tells you exactly what to add and how much, priced from your own chemical list.
  6. TX ⚠ flags a reading outside the Texas reference range (FC 1–8, pH 7.0–7.8, CYA ≤ 100). Fix it and log again.
Chemical logs are permanent records. They cannot be edited or deleted. Enter a corrected reading as a new log. Commercial pools need 3 years of records, and the Water history screen exports them inspection-ready.

Water history charts each pool's readings over 30 to 365 days. Effects of Adding (a Home card) answers "what happens if I add this?" before you pour.

Chemical log screen with customer and pool pickers, Scan test strip button and reading fields
Log Chemicals: pick the pool, scan the strip or type the readings, add what you used.

📷 Photos & service reports

Every finished stop produces a service report the customer can see:

  • up to 5 photos with captions; before and after shots are the strongest proof of work there is
  • a notes field for what was done and what needs attention
  • the customer's signature, captured on your phone

The report link shows the customer the photos, readings, chemicals added, the checklist, and when the tech arrived and left with GPS confirmation. Customers who opted in get a "service done" text with the link. Reports finished without signal send when you are back in range.

🔧 Repairs & 💧 leak jobs

Report an issue from any stop: the office is alerted and books the repair. Repair techs work the job queue: scheduled → in progress → completed, or needs parts → resume, or declined with a note. Photos and video can be attached to a job. A repair the office scheduled for you shows on your Day tab: in a Repairs today card at the top (with a Coming up list for the next two weeks, and a Look ahead button that lists any later day's stops in order; picking another day's route in the route picker shows that route's next day, so a repair added for Wednesday can be seen before Wednesday), and on the day itself as a stop with a 🔧 Repair today note. If the repair customer is not already on your route that day, it is added to your stops for that day. If they are already on it, no extra stop is made: the note is added to their stop and the job stays in Repairs. Tap the job to Start it. If you must come back with a part, tap Needs parts, say which part and pick a return date: it comes off today and goes on your stops for the return day. When the work is done, Complete it with what was done, hours and parts cost, then a manager can Bill this job right there. A completed repair stamps a 1-year warranty on that piece of equipment. Leak jobs record the findings, repair notes and the customer's decision on the pool.

Repairs tab with the Report an issue form and a repair job scheduled for a tech
Repairs: report an issue, then work the job queue.
Day tab in the phone app with the Repairs today card listing two repairs with customer, issue, status and tech
A tech's Day tab: Repairs today at the top.

📏 Measure a pool

On the customer screen, Measure pool offers two ways:

Either way you get length × width, surface area and perimeter, and gallons from the depth you pick (presets like 3.5 to 6 ft, or type your own). Gallons already on file are never overwritten by an aerial estimate.

🔊 Voice notes

Instead of typing a note, tap the microphone on the log screen and speak it. The phone transcribes it on the device (the audio never leaves the phone) in English or Spanish, and it is saved with the reading.

📍 Automatic check-in & check-out

When a tech with the Android app arrives and leaves a stop, the app checks in and out on its own using a geofence around the property. Each stop card shows how far away the tech is, so they know when they are close enough. No extra taps — the day sheet records itself.

🌡 Equipment & freeze reminders

Equipment past its typical life, or due for service, is flagged so it is not missed. When a freeze is forecast, the office and techs are warned ahead of time so pumps and heaters are protected.

🏅 My badges & the quality board

Badges come from what the app already records and reward quality, never speed: pools completed (100, 250, 500, 1,000), zero-callback champion, clean sweep (readings and reports filed every time), safe driver (no speed alerts), equipment detective, green pool slayer, gear keeper. The weekly quality board scores readings and reports filed, minus complaints and speed alerts.

🏷 Scan a product label

Point the phone at a barcode to put equipment on a customer's record without typing. On a stop card tap Attach equipment (or use Scan a product on Home). RouteSplash first looks the code up in your own price book by supplier part number, then in a free public product database. You confirm the type, model and serial number and it saves to that customer's equipment list. Nothing is guessed: if a code is not found, you type the details yourself.

🗺 Site survey (yard walk-through)

Walk a property and RouteSplash turns it into a plan. Open it from the customer screen, a stop card, or Customers → Manage → Site survey, then tap New survey. Capturing uses the camera on Android phones with AR support: aim and tap to drop a point at each corner, and add markers for things you must not dig into. There are eleven kinds: utility, sprinkler, valve, drain, electrical, gas, water meter, tree, fence, structure and other.

  • Distances between points, the area of the outline (only the plain corner points count, never the markers), slope in percent between points, and the height of every point compared with the first.
  • A top-down plan view colors each marker by kind. If the survey has a GPS position you can open it on a map, and an aerial photo can sit underneath the plan.
  • Surveys can be attached to a job team, for example the yard survey before a pool build.
  • The office sees every survey on the customer's page in the manager portal (name, who captured it, points, area, path length, markers). Capturing needs the Android app; saved surveys can be looked at from any device.
  • Export: open a saved survey and use Download CSV (every point with its position, height, marker, GPS, and the distance and slope to the next point; opens in Excel or Google Sheets) or Print / PDF (a printable plan with the drawing, the measurements and a table of points; tap Print / Save as PDF on that page to save it as a PDF). The same two links are on each survey in the customer's Site surveys section in the manager portal. The links work for 30 days and open without a login, so you can send one to a builder or a customer.
Site survey screen in the phone app with a New survey button and a saved survey for the customer
The survey list for one customer.
Customer More info panel in the manager portal showing a Site surveys section with area, path length, markers, View on map, Download CSV and Print / Save as PDF links
What the office sees on the customer's page, with the Download CSV and Print / Save as PDF links.

🔌 Open the customer's pool controller

From a stop you can jump straight into the customer's pool automation — Pentair IntelliCenter, Hayward OmniLogic or Jandy iAqualink — without hunting for the vendor app. Opening the controller stores nothing. (The optional 24/7 equipment monitoring is separate: it keeps the homeowner's pool-equipment account login encrypted, and only after they opt in.)

⚙️ Equipment settings from the stop card

Each stop card has one Equipment button, whatever the brand. RouteSplash works out the brand itself (from the customer's 24/7 monitoring sign-up, or else their equipment list) and only asks Which brand? when nothing is on file.

  • Settings, in plain words: Pump (On, Off, and a speed: Low, Medium, High or a number), Heater (On, Off, temperature), Salt cell (output %) and Super-chlorinate. Only the settings that brand supports are shown: Jandy pumps take a speed in RPM, Hayward in percent, Pentair has pump on/off, heater and salt.
  • The screen shows the latest reading (pump speed, water temperature, salt) and when it was taken.
  • Every change asks you to confirm first and is written to a log. If the brand refuses (for example the customer changed their login, or the system is offline) you get a plain message and nothing is changed.
  • It works when the customer is opted in to 24/7 monitoring (the office does this under Equipment alerts → Opt a customer in, with the system or serial number for Pentair and Jandy). Techs can use it for customers on their own routes.
  • Connect at the pump (Android app, experimental): for Pentair and Jandy pumps you can also connect while standing at the pump, by Bluetooth or (Jandy) the pump's own WiFi, with no internet link needed. Only the ways that brand has are shown. Pentair supports Bluetooth; Jandy supports pump WiFi and Bluetooth pairing. Jandy commands use pump WiFi, not Bluetooth writes. Hayward local control is not available; its controls use the cloud connection.
Equipment screen in the phone app for a Pentair customer: connected through the brand app, last reading, the pump at 2400 RPM with On and Off buttons, and the Heater section below
One Equipment button, then plain settings.

💬 Messages

One conversation system for the office, techs and homeowners. Start a thread with the office or a teammate; a homeowner's message reaches both the office and their tech. In the Android app, messages sent without signal go out when you are back in range.

6. Running the office (manager portal)

The manager portal is at routesplash.com/manager, built for a computer screen. The left menu has six fold-out sections: Customers, Scheduling, Field Service, Monitoring, Money and Company (Money holds billing as well as costs and insights). Click a section name to open or close it; the section of the page you are on stays open, and the ones you open stay open as you move around. Pin the pages you use most: hover over a page in the menu and click the ☆ star, and it shows under ★ Pinned at the top. Click the star again to unpin. Pins belong to you and that computer's browser, so each person keeps their own. At the bottom, Help opens this Operator Manual and How it works in a new tab. On a phone, the same pages open from Home and More.

Dashboard & Morning Briefing

Manager portal Dashboard with the customers-missing-information banner, the What did I miss briefing card, and movable tiles for today's schedule and money owed
The Dashboard: the briefing card at the top, then your tiles. Drag to reorder, resize, and mute a tile's alerts.

The card at the top switches between Morning briefing and What did I miss. It lists, with a link to the page that fixes each one:

Below it, the dashboard tiles are yours to arrange: drag to reorder, resize, switch tiles on or off under Customize tiles, and mute a tile's alert glow one tile at a time. A tile that needs attention lights up.

Customers

Manager portal Customers list with filter, card and column views, Export CSV, Print list and Add Customer, and flags on each customer row
Portal → Customers. Filter, switch between cards and columns, export or print, and open More info on any customer.
A customer's More info panel showing route, gate code, last visit, water readings and chemistry
More info on a customer: their route and gate code, last visit, water readings and chemistry, visit records and equipment.

More info opens the customer's Property History. Each visit shows arrival and departure, GPS confirmation, readings, photos and the checklist, so you can answer "did you even come?" in seconds. Each visit also has two ready-made reply letters, filled in from the record. At the very bottom, after the visit records, House sold? Transfer to the new owner moves the account to the new owner: the pool's history stays, and the old owner loses portal access and AutoPay.

Scheduling

Manager portal Day Sheet with the Repairs today card (date, tech, route and where in the route for each repair) above the route order suggestion
Portal → Day Sheet: the Repairs today card (change a repair's date, tech, route or place in the route), then the route order suggestion.

Requests

Manager portal Requests page listing homeowner requests with Best fit route suggestions and Add to that day buttons
Portal → Requests. Each request carries a "Best fit" route and day, with one button to put it on the schedule.

Repairs & the Day Sheet

Leads

Leads page with new, contacted, quoted and won leads, each with phone, email, address and a Convert to customer button
Leads: everyone who asked about service, in one list.
  • Find it in the portal menu as Leads, or in the app on Home → Leads (office roles).
  • Add a lead with name, phone, email, address, the service they want (weekly, bi-weekly, repair, one-time clean or other) and how they found you (website, phone, referral, walk-in, other).
  • Each lead moves forward only: new, contacted, quoted, then won or lost. A lost lead needs a reason. A won or lost lead cannot be changed back.
  • Convert to customer (Make a customer in the app) creates the customer record from the lead, ready to put on a route. A lost lead cannot be converted.
Leads screen in the phone app with filter buttons and lead cards
Leads in the phone app.

Monitoring

Tech Map with check-in pins colored by status
Tech Map: live locations and check-ins, plus a status layer: water problem, open request, open repair, all good.
Weather Dispatch page with Storm Command, today's forecast and tips, a 7-day freeze watch and the company's rules
Weather Dispatch: Storm Command at the top, today's call, the freeze watch and your rules.
Alerts page listing water alerts per pool with Resolve buttons
Alerts: water, speed and equipment alerts in one place, each with Resolve.
Chemistry Intel page flagging dilution, overdose and algae risk per pool
Chemistry Intel: rain dilution, possible leaks or a running hose, overdosing and algae risk, with what to check.
Service Reports tab with the Show period dropdown and a customer card showing its report count, last report date and a green sent mark
Portal → Service Reports: pick a period, see who was serviced and which reports were sent.

24/7 equipment monitoring

Equipment Monitoring page with an open freeze alert, a monitored customer with on/off, History and Revoke buttons, and equipment controls
Equipment Monitoring: open alerts, monitored customers and controls.

For customers with Pentair, Hayward or Jandy equipment, RouteSplash can read the equipment's status about once an hour and warn you before a small problem becomes an emergency. It is optional and off for every customer until you turn it on, and the homeowner has to agree because it uses their own equipment account.

Equipment alerts screen in the phone app listing open alerts and monitored customers
A tech's view: Home → Equipment alerts.

Costs & Insights in the Money section

Profit by Route report with cost inputs, the month's profit and a per-route table of revenue, chemicals, tech time, repairs, driving, profit and margin
Portal → Profit by Route: enter your true hourly cost and cost per mile once; the report does the rest.

Customer texts

Texts go only to customers who agreed to them, either in the homeowner portal or marked by the office: "you're next" and "your tech has arrived" at check-in, and "service done" with the photo report link. A STOP reply is honored automatically, and each kind of text goes out at most once a day per customer.

Setup: the RouteSplash owner must first connect the shared Twilio texting account. Nothing sends until that account is connected. Then open Portal → Customer Texts, turn on Send customer texts, and choose the kinds to send. Consent is recorded with Texts OK on the customer or by the homeowner in their portal. The page shows consent, STOP and sent counts, recent results and a test-text box. Demo companies never send real texts.

Customer email notifications

Portal → Settings → Customer email notifications controls automatic customer email. Every switch is OFF by default. Turn on the Send emails to customers master switch, then choose only the messages you want: tech on the way, tech arrived, service report, review request, invoices, and an estimate copy. With the master switch OFF, none of those customer messages send. Office repair alerts and password resets are not affected.

Reviews

Save your Google review link once. Then ask for a review after a completed stop, at most once per customer every 90 days, with every request logged.

7. Quotes, invoices & getting paid

Invoices page showing money owed by age, monthly service invoice creation, unpaid invoices with Charge card now and Pay link buttons, and all invoices
Portal → Invoices: what is owed and for how long, one-step monthly invoices, and per-invoice actions.
AutoPay page listing customers on AutoPay, declined payments and change-card links
AutoPay: who is enrolled, declined payments and their retries, and change-card links.
Chemical Billing page with who gets billed, the needs-a-match list and what goes on the next invoice
Chemical Billing: who gets billed, names that need a one-time match, and what lands on the next invoice.

8. Trucks, tools & chemicals on board

  • Clock in: pick your truck. Trucks marked in the shop or broken cannot be picked. You see the last driver's hand-off note and known issues.
  • Clock out: leave a hand-off note for the next driver.
  • Truck, tools & gear (a Home card) opens the truck sheet:
    • Fill-up: odometer, gallons, dollars and a pump photo. Mileage per gallon is worked out between fill-ups.
    • Damage: what happened, with a photo.
    • Tools & gear: add gear to yourself or your truck from the standard list of 73 items (nets, poles, brushes, vacuums, test kits, hand and power tools, PVC supplies, safety gear), or type your own. Check gear in and out, and mark it lost or broken.
    • Weigh Truck: weigh each chemical out in the morning and back in at night. Enter 0 for an empty jug; that is real usage, not a blank. Weighings belong to the signed-in tech and day. If the driver changes trucks, record the hand-off and have the new driver weigh that truck before continuing; the truck view uses the last driver's weighing.
Truck sheet with Fill-up, Damage and Tools and gear tabs, the Weigh Truck button and the add-equipment form with the standard equipment list
The truck sheet: fill-ups, damage, gear and the chemical weigh-in, all from one Home card.
Truck Weights page with trucks, low-stock levels, tools and gear by holder and the truck-weights-vs-logged comparison
Portal → Truck Weights: trucks and their logs, low-stock levels, gear by holder, and the weighed-vs-logged comparison.

The office sees each truck's log and who drove it, mileage per gallon, low-stock warnings against tomorrow's route, equipment by person with flags for lost or broken items and "keeps buying nets", and the weighed-vs-logged chemical gap per tech per day.

9. Job teams, contractors & pool builds

Job teams

For any job bigger than a stop (a repair, a leak job or a project), start a job team: one shared page for the office, your techs and outside contractors, so "when is the electrician coming?" has one answer everyone can see. Admin Tech and up can start one and add people.

A job team page for a pool build with the updates thread, a schedule proposal form and the twelve dated phases with change-end buttons
A pool-build job team in the portal: updates at the top, then the schedule, the 12 dated phases, permits, deliveries and the team.

Pool builds

Tick Pool build when you start a project team. RouteSplash fills in the 12 usual phases, dated back-to-back from your start date: layout & permits, excavation, steel, plumbing, electrical, gunite, cure, tile & coping, decking, equipment set, plaster, start-up. It also adds the three standard permits: building, electrical and plumbing/gas.

In Permits & inspections, track each permit's status (not started, applied, approved, inspection scheduled, passed, failed) and permit number, and use Schedule inspection to put the inspection on the job's schedule. Contractors can update permits themselves as they pull them. Approved, passed and failed are emailed to the team.

Reality capture

On a job team, Reality capture records a grade survey or an experimental photo survey with a name, date and capture details. You can record metadata about a point cloud or mesh made by a scanner such as a Revopoint. A binary PLY/OBJ upload, reconstructed 3D model and as-built-versus-design viewer are not available yet. The office sees the same capture records on the job team page in the portal.

Contractor directory

  • Contractors list for free at routesplash.com/contractors. In the portal, search by trade and distance, or add a contractor yourself.
  • After a recorded job, you can review the contractor and the contractor can review your company. Reviewers are shown as "a verified pool company" or "a verified contractor", never by name. Expired license or insurance shows as a warning.
  • Contractors get their own sign-in, one across every company they work with. They post updates, accept times, mark phases done, update permits and log deliveries, and they never see anything you have not switched on for that job.
A job team in the phone app with Updates, Schedule, Phases, Permits and inspections, Deliveries and Team sections
The same job team in the app: Updates, Schedule, Phases, Permits & inspections, Deliveries, Team.
Contractors page with a search by trade and distance and the add-a-contractor form
Portal → Contractors: search the directory by trade and distance, or add one you already work with.

10. What your homeowners see

Homeowners sign in at routesplash.com/portal with their email and the access code you give them (the service report link also opens their portal). Their page shows, in order:

  • Request service: an extra visit, a reschedule, or a problem. Problem requests ask a few quick questions, so your office gets a likely cause before anyone drives out.
  • Message us: their messages reach the office and their tech, in the same Messages system your team uses.
  • My invoices with Pay Online, and AutoPay setup.
  • Refer a friend: they enter a friend's name and phone or email and tick that the friend agreed to be contacted. You track referrals under Requests.
  • My Water (readings and what was added at each visit), service reports with photos, and the Pool Passport: pool size, equipment and ages, service history and warranty. Gate codes, internal notes and prices are never shown.
  • Text messages on or off, in their own hands; your company's texting account and switches must also be enabled before a text can send.

The portal carries your company name at the top. Nothing on it mentions other companies.

Homeowner portal with Request Service, Message Us, My Invoices and Refer a Friend cards
The homeowner portal on a phone: request, message, invoices, refer a friend, then water, reports and the Pool Passport.

11. Plans & billing

$49 (Starter) per month flat for up to 50 active pools, then $59 base + $30 per login + $0.25 per pool (Lean), then $0.75 per pool past 150, then $0.60 past 400 (Enterprise), self-serve with no cap. A one-login company that grows past 50 pools pays a $0.80 per pool add-on that ramps smoothly up to the Lean price, so there is no sudden jump. Every feature on every plan. Examples: 50 pools = $49/mo (Starter), 100 pools + 2 logins = $144/mo, 300 pools + 2 logins = $269/mo, 800 pools + 6 logins = $704/mo.

12. Settings reference

In the app, Settings is three groups. Tap a group's name to open it. The portal's Settings page covers the company side (section 3).

Me

ConnectionAdvanced: the server the app talks to. Leave it alone unless support asks.
UpdatesYour version and Check for updates. Android installs in place; the web app updates on refresh.
Quote letterheadYour company's address, phone and email printed at the top of every quote PDF.
AccountYour company, trial status, name, email and role, plus sign out.
LanguageEnglish or Spanish, per person.
Sunlight modeA high-contrast light theme for reading in direct sun.
Queued offline itemsCheck-ins, logs, photos, weigh-ins and messages saved on this phone and waiting to sync. They retry when signal returns, at sign-in, or when a screen loads. Clear discards the waiting device copies only; it does not delete records already saved on the server. Sign in and connect once before starting fieldwork.
HelpSend feedback or a question, with a screenshot if you like. Replies show up here and on Home.
App Settings screen with the Me group open: Connection, Updates, Quote letterhead and Account
Settings: three groups. Me is open by default; Company and Plan are below it.

Company by role

What we carryThe chemicals, tools and brands your pick-lists show; shared catalog on or off.
Customer email notificationsPortal → Settings. Master switch plus individual customer-message switches; all OFF by default. Office repair alerts and password resets are separate.
Test strip colorsOne photo of your bottle's color chart tunes the strip scanner for every tech.
GPS trackingWhether tech locations go to the office map. Locations are sent only while a tech is clocked in; off stops all location reports.
Speed alert limitsThe speed limit for residential, arterial and highway roads, and how many mph over counts as an alert.
Setup guideBring the setup wizard back if you hid it.

Plan, payments & keys Admin

Plan & billingYour plan, pool count, trial days left, upgrade.
PaymentsConnect your own Stripe or Square account for Pay Online and AutoPay.
API tokensFor connecting other software to your data. Most companies never need this.

13. FAQ & tips

What happens if a tech loses signal mid-route?

In the Android app, GPS check-ins, chemical logs, photos, service reports, truck weigh-ins and messages save on the phone and sync automatically when signal returns. The web app on iPhone or a computer needs a connection.

Can I fix a wrong chemical reading?

Chemical logs are permanent records. Enter the corrected reading as a new log; the original stays for the audit trail.

Can a tech see prices or billing?

Not by default. Prices, billing, profit and payroll belong to Manager-level roles and up. The Admin can give one person a single extra permission if needed.

How much does RouteSplash cost?

$49 (Starter) per month flat for up to 50 active pools, then $59 base + $30/login + $0.25/pool (Lean), then $0.75 per pool past 150 and $0.60 past 400 (Enterprise). Every feature on every plan. The free trial is 30 days.

Is the app in Spanish?

Yes. Each person picks English or Spanish in Settings, and voice entry understands both.

Does RouteSplash work on iPhone?

Yes, through the web app at routesplash.com/app, which you can add to the home screen. It needs a connection. The installable Android app also works offline. An iPhone app is coming soon.

Does RouteSplash store my customers' pool-equipment logins?

Only if you turn on optional 24/7 monitoring for that customer and the homeowner agrees. The login is stored encrypted, used only to read the equipment's status about once an hour, and erased when you revoke monitoring. Opening a customer's equipment app from a stop stores nothing.

Need help?

Use Settings → Help in the app, or email Makerspaceatx@gmail.com. RouteSplash is in beta until its full launch on December 5, 2026, so tell us when something looks wrong and we will fix it fast.