Privacy Policy

Effective September 23, 2026 · Updated November 9, 2026 · RouteSplash is operated by Project 36 Services, Arlington, Texas.

What we collect

• Company account information — your company name, your company's ID (slug), office and technician names and email addresses, and your plan. Passwords are stored only as one-way hashes; nobody at RouteSplash can read them.
• Your business records — the data you and your techs enter while running your company: customers, pools and their addresses, service history, chemical readings, quotes and invoices, photos, work orders, and messages. This is your business data; we process it to provide the service.
• Location data from the technician app — GPS check-ins and speed alerts from your technicians' phones while they use the app on the job. This is visible to your company's office users, not shared with other companies.
• Homeowner (customer portal) data — when your customers use the portal, they see the service history, photos, invoices, and messages your company has recorded for them. Their portal login belongs to your customer list.
• Pool-equipment account logins (optional 24/7 monitoring) — if a homeowner agrees to equipment monitoring, we store the email and password for their Pentair, Hayward or Jandy account, encrypted, so we can read their equipment status about once an hour and warn the company about problems such as freezing or a pump stopping. Equipment settings are changed only when your office confirms it, and every change is logged. Monitoring is off by default for every customer, and a login is removed when monitoring is revoked.
• Transactional emails — password-reset tokens (single-use, short-lived, stored only as hashes), trial and billing notices, and review requests your company sends.

What we do NOT collect

• Payment card data — plan activation and billing run through Square. Your card number goes to Square, not to us; we never see or store it.
• Anything for advertising — we run no ad networks, no trackers for marketing, and we don't build cross-company profiles of anyone.

Separate database per company

Your company's data lives in its own dedicated database — not shared rows in one big table alongside other companies. Your customer list, chemical logs, and invoices can never mix with another company's.

How we use your data

• Running the service: syncing your techs' offline logs, generating day sheets and routes, showing portals to your customers.
• Account operations: password resets, trial and billing notices, security alerts.
• Keeping the service safe: preventing abuse and securing accounts.

We do not sell, rent, or trade anyone's data. Ever.

Who else sees it

Only the processors needed to run the service: Square (payments), our email provider (delivering transactional email), and the hosting infrastructure that runs the software and databases. Your data is served over HTTPS in transit. When you export to QuickBooks or send a review request, that data goes where you sent it — that's your call, not ours.

Where it lives and how long we keep it

Your data is hosted on servers in the United States. We keep your business data as long as your account is active. If you close your account, contact support for an export; after a reasonable recovery window we delete what's left.

Your rights and choices

• Export: invoices export to QuickBooks (IIF or CSV), chemical records export as inspection-ready CSVs, and support can help with broader exports.
• Correct: your data is editable in the app by your own users.
• Delete: close your account and ask us to delete remaining data.
• Ask questions: contact us (below) about anything in this policy.

Children

RouteSplash is a business tool, not directed at children, and accounts are for adults running a business.

Changes

We'll post updates to this page with a new effective date, and notify affected customers by email before material changes take effect.

Contact

Project 36 Services. Email: Makerspaceatx@gmail.com