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Guide · for pool business owners

How to bill customers for pool chemicals

The three common ways pool companies charge for chemicals, and how to make chemical billing fair and automatic.

Key points

Three ways to charge for chemicals

ModelGood forWatch out for
All-inclusive flat rateSimple to sell; customers like a fixed billHeavy-use pools eat your margin
Service fee plus chemicals usedFair; you never lose money on chemicalsBills vary; needs accurate logging
Flat rate with extra corrective doses billedMiddle ground most customers acceptYou must define "routine" clearly

Pricing the chemicals

Charge per unit (per pound of tabs or cal-hypo, per gallon or quart of liquid chlorine or acid) at a markup over what you pay. Keep a price book with both your cost and your price, and update it when supplier prices change.

Explaining it to customers

Customers accept chemical charges when they can see them. List each chemical on the invoice with its amount and the number of visits, for example "Liquid chlorine, 6.5 gal over 4 visits". Pair it with the readings in their service reports so the dose has a reason.

Making it automatic

Manual chemical billing fails because nobody adds up a month of logs per customer. With RouteSplash, techs log what they add as usual (in pounds, ounces or quarts). When monthly invoices are created, each chemical used since the last bill is added as a line at your price-book price, converted into the right unit. Every dose bills exactly once; voiding an invoice puts its chemicals back to bill again. You can bill every customer, or only the ones you tick. Names the tech typed that don't match your price book wait for you to match once, and are never guessed.

If customers pay with AutoPay, the chemical lines are charged with the monthly service, with no extra step.

Questions

Should pool service include chemicals?

Either can work. All-inclusive pricing is simpler; billing chemicals separately protects your margin on heavy-use pools. Many companies include routine chemicals and bill large corrective doses.

How do pool companies charge for chemicals?

Per unit used, such as per pound or per gallon, at a markup over cost, listed on the monthly invoice with the amount used. Accurate logging at each visit is what makes it fair.

Can chemical billing be automated?

Yes. RouteSplash adds the chemicals logged since the last bill to the monthly invoice at your price-book prices, converting units, and bills each dose once.

Keep reading

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